Petite Objet provides full post-sale customer service care to your jewellery. We will share with you tips on caring and protecting your jewellery on a complimentary basic.
Our jewellery is guaranteed for a period of 5 years from the date of purchase against manufacturing defects. Within 5 years from the proven purchase date, your jewellery piece will be repaired at no cost to you if it suffers from defective clasps (excluding the loss of clasps), broken links and missing side stones equal to or less than 0.05 carats. However, any damages to the jewellery caused by the following are not covered by this manufacturing defect warranty:
-Improper and/or excessive use, care and/or wear;
-Normal wear and tear;
-Damage(s) under physical and/or accidental abuse.
The following losses and damages are also not covered under this warranty:
Loss of center stone, diamonds equal to or larger than 0.05 carats and/or precious stone(s);
Theft or loss of jewellery;
Any custom work done against the advice of Petite Objet designer(s); and/or
Any other non-manufacturing defects which are determined by our artisans who are highly experienced in the custom jewellery industry.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in natural stones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.