Shipping & Order Policy
1. About Delivery
Delivery in Hong Kong (Free Shipping)
- Courier (Office address in business area) / Hong Kong post registered mail ( All residential address ) /
S.F express courier (Self pickup store )
Delivery outside Hong Kong (Free Shipping)
- Hong Kong post registered airmail/(10-14 working days)
- Speedpost (with surcharge ) (3-4 working days) [ USD 26.00 on top of the standard registered airmail ]
- Fedex (with surcharge ) ( 1 working day ) [ USD 44.00 on top of the standard registered airmail ]
2. About placing order
After settle payment for your order, you will receive our email within 24 hours confirming your payment is received and we will inform you the expected ship out date. Such ship out date is for reference only, the actual date may be varied subject to weather condition, production status and material availability.
3. Customer inquiry
For any issue regarding to your order, please kindly send email to firstname.lastname@example.org along with your order number, our staff can reply you within 24 hours. Except Saturday and Sunday.
4. Delivery address
For all overseas buyer paid by paypal , please kindly notice we can only deliver the item to your Paypal registered address.
5. Customer responsibility
Once payment is done, any reason of refund will generate a 25% handling fee . However, if you buy the wrong item by accident, we can assist you to change the correct item, Just feel free to email us.
6. Production & Stock availability
In case the of stock is not available , it takes at least 7-14 days for production. If you need the item urgently or before a requested date, please email us for stock availability .
7. Duty tax and broker’s fee
For some countries there may be a need for customer to pay for the import tax or broker’s fee , it depends on the customs clearance policy of the consignee’s country. We have no control of it.